Bear Robotics makes artificial intelligence (AI)-powered robot waiters called “Servi” (formerly known as “Penny”). The severbot comes in two models: Servi (high-capacity, multi-purposes model), and Servi Mini (ideal for drink delivery and bussing), and can handle a payload of up to 66 lbs. Restaurants can lease the robots for a monthly subscription fee of USD 999 (for Servi) that includes maintenance and support. The bots would help improve the operational efficiency of restaurants. For instance, robots are said to increase servers’ time with customers by an average of 30%-40%.
Upon the successful pilot projects of its first version (Penny), undertaken at John Ha’s (co-founder, CEO) restaurant and a Pizza Hut in South Korea in 2018, the company went into commercial production of the robot. In September 2020, Bear Robotics and SoftBank Robotics Group (robotics manufacturer and solutions provider, a key investor of the company) collaborated to introduce the new robot waiter Servi to the foodservice industry, scaling up and rebranding its original version, Penny. Its upgrades include improved agility, enhanced obstacle-avoidance technology, and personalization capabilities (eg: voice interaction and singing).
Key customers and partnerships
As of March 2022, Bear Robotics had delivered more than 5,000 Servi robots to customers (ex: banquet rooms, senior living centers, restaurants, cafés, ghost kitchens, and universities) in the US, Japan, and South Korea. Notable customers include Pepsi, Denny’s, Compass Group, Marriott, Brinker International’s Chili’s (paused in August 2022), the University of Nevada-Las Vegas, Ledo Pizza, and VEL Premium Work Café. Given the rising demand for the product, the company established a manufacturing plant in South Korea in April 2020.
In November 2024, Bear Robotics partnered with LG Energy Solution (LGES), a battery manufacturer, to obtain cylindrical battery cells for its service robots.
By using this site, you agree to allow SPEEDA Edge and our partners to use cookies for analytics and personalization. Visit our privacy policy for more information about our data collection practices.