Botco.ai

Botco.ai is a conversational marketing platform that leverages generative AI and large language models (LLMs) to enable enterprises to transform their sales, marketing, and customer relationship initiatives. The company's flagship product, the GenAI Chat Cloud, combines fine-tuned domain models trained on enterprise data with LLMs to query and structure proprietary data into actionable insights. This approach aims to protect the privacy and security of enterprise data while avoiding the hallucination problems often associated with LLMs.

The Botco.ai platform offers a no-code solution for businesses to enhance their customer journey with AI-powered chatbots, authoring tools, and real-time analytics. In August 2022, the company launched Instachat Builder, a product that accelerates AI chat deployment by allowing customers to directly train chatbots on various types of text information, reducing the deployment time from weeks to minutes. Botco.ai's technology is HIPAA-compliant, making it suitable for use in healthcare, wellness, addiction treatment, behavioral health, physical therapy, and senior living centers.

The company's platform includes features such as contextual chat marketing, which enables marketers to initiate customized conversations based on how visitors arrive at a website, and an advanced analytics dashboard that provides insights into visitor questions and behaviors. Botco.ai also offers BotcoLive, a product that combines AI chat with live agent support to maximize marketing contact resolution.

Key customers and partnerships

Botco.ai has partnered with several organizations in the healthcare sector. One notable collaboration is with STChealth, for whom Botco.ai provides intelligent chat technology to answer vaccine-related questions and facilitate access to immunization records through the MyIR Mobile program. As of June 2021, Botco.ai had helped STChealth resolve more than 72,000 inquiries without human intervention, with a 95% resolution rate for visitor questions.

Another key customer is American Family Care (AFC), which implemented Botco.ai's chat technology to efficiently handle the influx of questions during the Covid-19 pandemic. AFC planned to incorporate BotcoLive in Q4 2021 to further improve their customer service capabilities.