Appian

Appian offers a low-code platform that provides a suite of products that enable users to build, automate and optimize internal workflows and business processes across the finance, sales, and procurement functions. Users can leverage Appian’s low-code declarative programming language named “SAIL” to build end-to-end process automation, including robotic process automation (RPA) bots, as well as connect customers, employees, systems, and AI. The platform also enables continuous monitoring of processes, tracking business metrics, performance, and return on investment via process dashboards and scorecards. 

In May 2023, the company released an AI Skill Designer, a low-code tool that enables users to build, train, and deploy custom machine-learning (ML) models. Users can leverage the company’s native AI/ML services to integrate AI into existing business functions and automate repetitive tasks such as document classification, email classification and document extraction. Moreover, the company went on to launch “AI Copilot,” a GenAI-powered assistant, in August 2023. Through this, the company aims to allow users to create workflows using natural language as well as query Appian's data fabric architecture for self-service analytics with instant reports.

In November 2024, the company announced its latest platform release, which includes new enterprise AI-powered automation features and a process scaling solution named "Appian Autoscale”, which enables scaling of 6 million processes per hour (a 10x increase from previous capabilities). The platform has also introduced AI Skills for document extraction, AI Copilot for data fabric with 40% faster response times, and Process Insights AI for creating business KPIs. 

Appian has expanded its offerings through acquisitions. The company acquired Novayre Solutions, an RPA platform, in 2020 and Lana Labs, a process mining company, in 2021, for undisclosed amounts. It leveraged these acquisitions to expand its automation and RPA, as well as process mining and optimization solutions respectively.

Key partnerships and customers

Appian has an extensive partner ecosystem with a range of companies, including service partner companies, such as FDM and Revature, and industry-specific technology companies to expand its services for enterprises. In 2021, the company partnered with Redox, a healthcare data platform, to enable health systems and payer entities to securely share patient medical record information. Appian also went on to partner with Swiss Re in October 2023 to launch “Connected Underwriting Life Workbench.” The solution enables insurers to evaluate and classify risk and handle exceptions and decisions on applications via a single interface. 

In February 2024, Appian partnered with Symphony , a provider of financial services workflow management solutions, to offer secure communication solutions and automated processes to financial institutions. The partnership enables users to embed auditable omnichannel communications on a number of popular platforms into their workflows on the Appian platform. This includes messaging and voice networks such as WhatsApp, WeChat, and SMS. In April 2024, the company went on to partner with AWS , to combine its own in-built AI capabilities and data fabric with large language models (LLMs) and machine learning services offered by Amazon Bedrock and SageMaker. Appian users can leverage these capabilities to host LLMs while ensuring compliance and data security and create, train, and fine-tune proprietary AI models using their own data. During the same period, the company also expanded its partnership with TELUS international , a Canadian IT services company, to develop an automation-as-a-service product. 

Appian’s data fabric comprises a library of integrations to enterprise systems (such as AWS, Oracle, Salesforce, and DocuSign) that can be used to connect and unify data. 

As of December 2022, the company served 925 enterprise customers, including Aon, Bayer, Deloitte, Union Bank, Sanofi, and Munich Re, across a range of industries. 

Funding and financials  

The company generated USD 468 million in revenue in 2022. However, the company was yet to turn profitable with an operating loss of USD USD 145 million in 2022. The company expected revenue to reach USD 538 million–543 million in 2023 (implying YoY growth of ~15%–16%).