Dialpad

Dialpad is an AI-powered cloud communication platform that offers a unified suite of tools for voice, video, messaging, and contact center solutions. Its key offerings include a business phone system, AI contact center, AI sales tools, AI voice capabilities, and AI-enhanced meeting features. 

Dialpad's business phone system provides features like call routing, call forwarding, interactive voice response (IVR), and integration with productivity tools like Google Workspace and Microsoft 365. The AI contact center solution offers capabilities such as real-time assistance, sentiment analysis, call analytics, and omnichannel support.

The company's AI voice capabilities include features like AI-powered call and voicemail transcriptions, while its AI meetings offering provides transcriptions, call summaries, and note-taking assistance during video conferences. Dialpad's technology is built on its proprietary DialpadGPT, a large language model trained on over six billion minutes of real business conversations. 

In October 2024, Dialpad acquired Surfboard to offer customers an improved AI-native workforce management solution and enhance user experience. Previously in May 2018, Dialpad acquired TalkIQ to incorporate AI into its platform. In September 2020, Dialpad announced its acquisition of video conferencing software and hardware provider, High Five to expand its video communications offering by leveraging High Five’s meeting room hardware and software technology. In December 2021, the company acquired customer experience analytics platform Kare Knowledgeware. In October 2021, Dialpad acquired Koopid, to bring comprehensive omnichannel support to its contact center.

The company announced the expansion of its software engineering team in India in June 2021. The team is expected to focus on Dialpad’s conferencing capabilities, product integrations, and cloud platform infrastructure. 

Key customers and partnerships

Dialpad's customer base includes innovative brands across various industries, such as Van Horn Automotive Group, which has utilized Dialpad's AI products to improve employee training effectiveness and business functionality.

Dialpad has formed strategic partnerships with companies like T-Mobile to bring its AI-powered communication solutions to businesses. In March 2024, Dialpad and T-Mobile announced the general release of AI Recaps and extended their exclusive partnership for three years. This collaboration aims to leverage T-Mobile's 5G network and Dialpad's AI suite to help businesses work smarter and close deals faster through real-time insights from customer interactions.

Funding and financials

In December 2021, Dialpad raised USD 170 million and nearly doubled its valuation to USD 2.2 billion, from its previous funding round in December 2020. The funds were allocated to develop Dialpad’s native Voice Intelligence technology and to expand its headcount across data engineering, natural language processing, machine learning, and customer-facing teams.