Gong

Gong is a conversational intelligence solution provider that offers a patented platform that captures and analyzes customer interactions and delivers insights to sales, marketing, and customer success teams. The platform features call recording, transcripts, alerts and tags, and sales coaching. It is also integrated with customer relationship management (CRM) platforms HubSpot, Salesforce, and Microsoft Dynamics 365. As of June 2022, the platform served 3,000+ companies, including Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow. The company announced in February 2022 that it had launched its EMEA headquarters in Dublin, Ireland, and planned to create 80 jobs during the year. 

With a focus on enhancing its solution, the company introduced several in-house developments: in June 2022, Gong Forecast, a reality-based sales forecasting tool; followed by the launch of “Economic Pulse,” an AI-powered sales trend identification tool within the Gong Reality Platform; and most recently, in June 2023, Gong Engage, a sales engagement solution utilizing AI models trained on real customer interactions to drive personalized customer engagement and accelerate pipeline growth.

In September 2020, the company acquired Vayo, an Israel-based data analyst startup to strengthen its revenue intelligence solution.

The company claimed to increase sales efficiency by 27%, win rates by 20%, and annual contract value by 53%.  

Key customers and partnerships 

In June 2022, the company partnered with sales intelligence solution providers Apollo.io, Clearbit, and Cognism to strengthen its product capabilities. In November 2021, Gong expanded its partnership with sales coaching platform Highspot to scale best practices across sales teams. In January 2020, the firm partnered with Sandler, a sales coaching solution provider, to empower sales professionals. A month later, the company partnered with sales engagement startup InsideOut to provide AI-powered sales playbooks with analytics. 

Funding and financials

In June 2021, the company raised USD 250 million in a Series E funding round led by Franklin Templeton. The round followed its USD 200 million Series D funding round in August 2020, bringing its valuation to USD 7.25 billion. The company also reported that annual recurring revenue (ARR) grew 2.3x YoY in Q1 2021 and that it increased its headcount to 550+.