Klaviyo operates an email and SMS marketing platform that is targeted at ecommerce brands of all sizes. The features of the platform include: 1) a customer data platform (CDP) providing a unified view of customers, 2) tools to segment and track customers and provide predictions on customer action, 3) personalize and automate email, SMS and social media marketing campaigns, and 4) customizable flow and campaign analytics.
The platform’s competitive edge is in its large partner ecosystem which includes 200+ technology integrations including with ecommerce sites such as Shopify, Magento, and BigCommerce, which are fully synced with Klaviyo’s platform avoiding the need for additional software development. Klaviyo also stands out with its in-house customer data solution, leveraging customer data at every stage of the marketing process.
In June 2023, the firm launched Klaviyo for Wellness, a marketing solution specifically designed for fitness studios, salons, and other client-based wellness services. During the same month, the firm launched Klaviyo reviews, a feature that enables Shopify merchants to collect product reviews within Klaviyo's platform.
Key customers and partnerships
As of April 2023, Klaviyo had more than 265,000 customers, including Huckberry, NOMAD, and Chubbies.
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