B2B SaaS Management Platforms

Giving firms greater control over their SaaS stack

Overview

Software-as-a-Service (SaaS) Management Platforms (SMPs) are B2B cloud-based platforms designed for IT and other administrators of business units for managing the day-to-day activities of SaaS applications used by a firm. A key objective of SMPs is to provide information and tools for business leaders to manage their portfolios of SaaS applications effectively.

The demand for B2B SMPs parallels the growing preference for SaaS-based applications. They are deployed remotely on the cloud and provide flexible payment plans and ease of use compared to traditional software distribution models at firms that typically require on-premise installations, lengthy contract commitments, and technical knowledge. 

The flexibility and ease with which SaaS platforms can be deployed have led to the rise of Shadow IT—the use of IT systems, software, applications, and other services without explicit IT department approval. While this provides many benefits, it also leads to a higher incidence of data breaches, compliance-related risks, and higher cost increases due to a duplication of apps, surprise renewals, and wastage of available application licenses. 

B2B SMPs can help address these issues by providing visibility on a firm's shadow IT to help identify and reduce security and compliance vulnerabilities and monitor usage and renewal cycles for better cost management. 

Note: Additional sections (such as market sizing and incumbents) can be provided on request.

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Overview

Decentralized decision-making at firms, leading to a rise in Shadow IT 

Gone are the days when the IT department held sway over what software and applications were accepted to be used at a firm. Many firms adopt a decentralized business model, where individual business units now have greater discretion and flexibility over the software and applications they use. As a result, studies done in 2022 showed that only 27% of an organization's SaaS applications were directly managed by IT. 

 IT departments have a declining role in a firm's SaaS ownership. 

This gives rise to shadow IT, the use of IT systems, software, applications, and other services without the IT department's explicit approval. While shadow IT provides many benefits to firms in terms of helping to drive innovation and improve employer productivity through the greater flexibility it provides, it also gives rise to a higher incidence of data breaches and compliance-related risks. Studies have shown that 99% of cloud breaches are caused by applications or user configuration errors, usually due to the lack of intervention from IT department specialists. In addition, this has resulted in non-trivial cost increases across organizations due to the lack of visibility of a firm's SaaS stack, leading to a duplication of apps, surprise renewals, un-revoked licenses, and wastage of available application licenses. 
Hence, firms have a need for tools to provide visibility on a firm's shadow IT to help identify and reduce security and compliance vulnerabilities as well as monitor usage and renewal cycles for better cost management. 

What are B2B SMPs?

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