Online Food Delivery

From fast food to fine dining, everything but the kitchen sink is suddenly just a tap away.

Overview

New players focus on niche segments to stay competitive

An online food delivery (OFD) platform is a website or mobile app that allows users to place food orders, make payments, and track delivery orders in real time. The earliest and most popular model in the industry is the aggregator model, in which the platform hosts menus from multiple restaurants for users to order from. Newer players in the industry have focused on niche segments such as prepared meals and meal kits. Already a growing segment, online food delivery gained immense traction recently due to restaurant closures and social distancing practices to mitigate the spread of the Covid-19 pandemic.

Industry Updates

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Market Sizing

The US Online Food Delivery market could reach USD 23.5 billion–30.0 billion by 2028

Conservative case

USD 0.0 Bn

Base case

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Expansion case

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Market Mapping


The aggregator (general) segment is highly populated compared to the other niche segments, mostly due to its large potential market size. The segment is the popular pick for incumbents, which are mostly established tech players with an existing e-commerce presence. More established/mature disruptors are also largely present in the aggregator (general) segment, as well as in meal kit delivery. 

The larger disruptors in the general aggregator segment - including DoorDash, Deliveroo, and Delivery Hero – are in growth stage, and have regularly raised capital from the equity and equity-linked issuance markets over the last two years. The general aggregator segment also has some newer startups in the pre-seed/seed stage using alternative business models (e.g., commission-free) or operating in niche sectors (e.g. high-end restaurants) to try to compete with larger incumbents and disruptors.

The majority of startups in the seed or pre-seed stages tend to be clustered in the meal kit delivery and prepared meal delivery segments, with these two segments also seeing more early stage start-ups.

The Disruptors


As of July 2021, Doordash was the most dominant player in the space with a 57% share of the US online food delivery aggregator market, ahead of global leader UberEats (23%) and legacy US market leader Grubhub (16%). The company, which hadn’t reached 50-state penetration until 2019, took over as market leader from Grubhub that year, and has since further eroded Grubhub’s market share (from  40% in August 2018). However, market share is fragmented across US major cities. DoorDash, for example, is dominant in its home market San Francisco, as well as in Houston and Washington, while UberEats leads in Miami and gained significant market share in Los Angeles through its acquisition of disruptor Postmates in 2020. New York is pretty evenly split among the three players, in terms of share of sales.

In the more niche meal kit segment, German company HelloFresh is the largest player in the US, with an estimated market share of almost 60% as at September 2020. The company’s market share growth in the US has mainly come at the expense of rival Blue Apron, whose US market share has declined significantly (from over 20% in January 2019 to roughly 9% by July 2020), amid diminishing customer loyalty. 

Subasket is the highest funded disruptor in the prepared meals segment. The company, which began operations as a meal kit provider, expanded into prepared meals in August 2020 followed by the launch of its full-service food delivery model in January 2021.  

Ordermark (more than USD 150 million) and Deliverect (~USD 87 million) are the highest funded disruptors. Both companies operate online ordering platforms for restaurants and have surpassed the USD 1 billion order value mark.

Funding History

Competitive Analysis


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Incumbents


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Notable Investors


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Overview

New players focus on niche segments to stay competitive

An online food delivery platform is a website or mobile app that allows users to place food orders, make payments, and track delivery orders in real time. The earliest and most popular model in the industry is the aggregator model, in which the platform hosts menus from multiple restaurants for users to order from. Newer players in the industry have ventured into niche segments such as prepared meals and meal kits. Already a growing segment, online food delivery gained immense traction recently due to restaurant closures and social distancing practices to mitigate the spread of the Covid-19 pandemic. 
Online delivery platforms differentiate themselves from online restaurant and fast food delivery services, as they offer consumers a variety of options from several different venues. These platforms have created a marketplace for restaurants to build larger loyal customer bases and have provided an opportunity to broaden geographic reach without the need for multiple locations or owning a substantial in-house delivery fleet. The actual delivery of food is often carried out by independent contract workers who are either registered with the platform or employed directly by the platform. 
Big data analytics has been crucial to the success of food delivery platforms, as it allows players to personalize the customer experience and ensure fast delivery. For instance, DoorDash and Grubhub use big data analytics to gather and analyze data to understand customer behavior and preferences in order to guide them to the appropriate dishes from nearby restaurants. 
Platform operators also advise restaurants on how to maximize their sales and compete online by using data analytics including advice on menu prices, peak hours for delivery, and other metrics. UberEats has used its historical data to create a dispatch system that can predict the time it takes for restaurants to prepare the meal and to approximate the delivery time from restaurants to consumers. This way, Uber Eats’ delivery staff can maximize efficiency and the number of deliveries they make during a given shift.
Besides the popular aggregator model adapted by incumbents such as UberEats and GrubHub, newer players have evolved over the past few years in attempts to capture promising niche segments. 
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